Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • Order processing times vary depending on the product:

    • Hair Extensions & Half Head Wigs: 1–3 weeks
    • Hair Toppers: 2–4 weeks or more

    Once your order is shipped, delivery generally takes 2–6 business days. You will receive your tracking details via email or WhatsApp after your order has been dispatched. Please note that delivery timelines may vary due to shipping carrier delays or other unforeseen circumstances.

  • Yes. Free shipping is available on orders of ₹599 or above. Orders below this amount may incur shipping charges, which will be shown at checkout before you complete your purchase.

  • Once your order has been shipped, your tracking information will be shared with you via email or WhatsApp, allowing you to track your shipment.

  • Yes. Cash on Delivery (COD) is available. However, COD orders are shipped after prepaid orders have been fulfilled.

Returns & Refunds

  • We do not offer cash refunds. Instead, eligible returned items are issued as store credit (gift card), which is sent to your registered email as a coupon code. You can use this store credit on your next purchase at Gemeria Hair. Returns are accepted only for eligible, unused items that meet our Return & Exchange Policy.

  • You can request a return or exchange within 14 days of your order being delivered. Your request and return shipment tracking details must be shared within this period. Unfortunately, requests received after 14 days from the delivery date cannot be accepted.

  • No. For hygiene and public safety reasons, hair extensions that have been worn, washed, combed, cut, dyed, colored, or tampered with are not eligible for return or exchange. You can open the package to check if the hair color matches your needs, but the product must remain in its original condition.

  • No. Items purchased during a sale or discount period are not eligible for return or exchange.

  • To start your return:

    • Contact care@gemeriahair.in to obtain the return shipping address.
    • Pack the items you wish to return.
    • Write your Order Number (starting with #GH), your Name, Contact Number, and Email Address on the package.
    • Ship the package using a courier service that provides a tracking number.