WHICH HAIR EXTENSION CAN BE RETURNED/EXCHANGED?
- Most items on our website can be returned/exchanged (except the Sale period orders, and all accessories items), requests for the same and tracking number must be sent within 7 days of your delivery. After 7 days from the date of your delivery, we will not accept any request for a return and exchange in any case. Please email us at firstname.lastname@example.org
- We issue only store credits for the return or exchange of items.
- All accessories such as hair extension carriers, hair topper bands, tinsels, spare clips, bows, claw clips, pins, etc. are final sale items. Hence, not valid for return and exchange.
- Items purchased in the Sale/Discount period are not exchangeable or returnable.
- All items/pieces in the package must be returned in the same condition as it was sent.
- COMBO Orders are not valid for partial exchange or return. All items in the combo need to be returned back.
- Gemeria will not resend or refund(store credit) the order that shows Delivered on the tracking status. However, we can start an investigation through our courier partner.
HOW WILL I KNOW MY ORDER IS VALID FOR RETURN/EXCHANGE?
- We are more than happy to accommodate an exchange of all hair extensions, as we do care for your hard-earned money, but human hair extensions are a matter of hygiene and public safety, and can’t accept hair that has been worn, or tampered with, then it will not be valid for any exchange or return! However, you can always open it and check if the color matches you or not as we don’t attach any testers.
- All items in the package must be in the same condition as they were sent and no wearing, no washing, no combing, no cutting or dying, or coloring of the hair, all these things will make the order invalid for return/exchange.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?
- Whether you are returning an order for return or exchange, you (buyer) will be responsible for your own shipping costs, i.e, You will have to send us back the items via any shipping courier with tracking id/number included as Gemeria cannot take responsibility for the lost return.
WHEN WILL I RECEIVE MY EXCHANGE ORDER?
- After receiving and inspecting the order, if it matches our criteria for the return/exchange then, in 1-3 Working days store credit is issued for your item, it will be in a form of a coupon code, which you can use later to make a purchase.
Note: If the order has been modified in any form, or it is not in the same condition as it was sent, it will be shipped back to you at your own shipping cost, thus making it invalid for exchange/return.
WILL I RECEIVE MY REFUND?
- We only issue store credits, technically there will be no refund, we will provide you store credit (gift card) for your returned item. You can use that later to make purchases. It will be in the form of a coupon code (gift card)
- The store credit in the form of a coupon code (gift card) will be emailed to you.
- To get the return shipping address, please contact us at email@example.com.
- Pack the items you want to return.
- Write your Order Number/ID which starts from #GH, Name, Contact Number & E-mail on the packet. It is a mandatory step as it will help us to recognize/track your return.
- Drop off your packet to the available shipping/courier services, please make sure that you are sending the packet via tracking ID for us to track the returned packet.