Career


Openings: -Accounts Executive
-Customer Experience & Sales Executive
-Customer Support Executive

Title: Accounts Executive Export Billing & Zoho Books 
Location: Greater Noida (On-site)
Experience: 3-5 Years 
Salary: ₹30,000 – ₹45,000 per month 

About the Role: We are looking for a hands-on Accounts Executive with strong experience in Zoho Books and export billing. This role is focused on execution, compliance, and accuracy, especially for international orders and shipping documentation.


Key Responsibilities:
Manage day-to-day accounting in Zoho Books 
 Handle export billing & documentation, including:

  • Commercial Invoices 
  • Packing Lists 
  • Shipping Bills
  • E-way bills (if applicable)

Coordinate with logistics partners for export shipments 
 Maintain purchase & sales entries
 Reconcile bank statements and ledgers
Assist in GST filings 
Maintain proper documentation for audits

 Must-Have Skills: 
Hands-on experience with Zoho Books (non-negotiable)
Experience in export shipping billing & documentation 
 Strong understanding of GST basics & compliance
Good knowledge of invoice structuring for international clients 
Detail-oriented and process-driven

 Filter-Out Criteria (Important): 
 Only Tally experience (no Zoho Books)
No export billing experience 
Only theoretical accounting knowledge (no execution)

Good to Have:
Experience in D2C / product-based companies 
Exposure to inventory-linked accounting

What We’re Looking For: 
 Someone who can own accounts independently
Not just data entry — but someone who understands the flow of transactions  Comfortable coordinating with logistics, vendors, and internal teams

Why Join: 
Growing D2C brand with international business exposure
 Hands-on role with complete ownership
Stable, long-term opportunity

 

Title: Customer Experience & Sales Executive (Beauty / Consultative Sales)
Location: M-62, First Floor, Greater Kailash-I, New Delhi
Job Type: Full-Time, On-site
Working Hours: 11:00 AM 8:00 PM
Weekly Off: Rotational (No Saturday/Sunday off)

About the Role Gemeria Hair is looking for a well-presented, empathetic, and confident Customer Experience & Sales Executive to join our team. This is not a typical sales role. Our customers invest not just money, but confidence and self-esteem. We are looking for someone who can guide, support, and build trust, rather than push sales.

Key Responsibilities
1. Customer Consultation & Guidance

  •   Guide customers in selecting the right wig/topper based on hair loss stage, scalp condition, lifestyle, and expectations 
  •  Handle sensitive conversations with empathy, especially with women experiencing hair thinning or hair loss
  •  Conduct video consultations for Indian and international customers
  • Assist customers during in-store trial appointments
  •  Demonstrate products during trials and on video call

2. Video Calls & Trial Management

  •  Schedule and manage online and offline consultations
  •  Handle video calls for new enquiries, trial customers, and repeat customers
  • Manage pre-sales and post-sales follow-ups
  • Ensure a smooth and comfortable trial experience for customers


3. Order Coordination & Follow-Ups

  • Coordinate custom and trial orders 
  • Act as a bridge between customer, production, and dispatch teams
  • Proactively update customers on timelines and order progress


4. Customer Support & Escalations

  • Handle customer queries and complaints professionally
  •  Take ownership of escalations and ensure timely resolution
  • Manage sensitive situations with patience and clarity 

5. Multi-Channel Communication 

  •  Respond to calls, WhatsApp, Instagram, Facebook DMs, and emails
  •  Maintain timely and professional communication across platforms
  •  Track conversations and follow-ups in CRM/internal systems

6. Product Expertise

  •  Develop strong knowledge of wigs, toppers, sizes, colors, and densities
  •  Educate customers on product usage, maintenance, and expectations
  •  Clearly communicate product differences without over-promising

Training Requirement (Important) 

  • Selected candidates will undergo 15-30 days of training at the Greater Noida (Kasna) facility 
  • Candidates must be comfortable traveling to Greater Noida during the training period 

Requirements

  • Presentable, confident, and well-spoken
  • High emotional intelligence and patient approach
  •  Experience in consultative sales / beauty / wellness / luxury products preferred
  •  Strong English communication skills
  • Comfortable with video calls and direct customer interaction
  • Ability to handle high-value orders (₹10,000 ₹1,00,000)
  •  Self-driven, adaptable, and detail-oriented
  •  Must be available for full-time in-office work

What We’re Looking For
 

  • A consultative mindset (advisor > salesperson)
  •  Ability to build trust quickly
  • Strong sense of ownership and follow-through
  •  Ethical and transparent approach with customers

Why Join Gemeria Hair?

  • Fast-growing, women-led beauty brand
  • High-impact role with direct customer interaction
  •  Creative and collaborative work environment
  •  Opportunity to grow with the brand

How to Apply
Send your resume to: hr@gemeriahair.in Or
apply directly through the platform.

 

Job Title: Customer Support Executive
Location: E-23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308
Job Type: Full-Time, On-site
Brand: Gemeria Hair

About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that.

Key Responsibilities:

  • Attend and respond to incoming calls, including timely callbacks for missed calls
  • Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms
  • Perform COD order verification calls to confirm orders before dispatch. 
  • Make abandoned cart checkout calls/follow-ups to recover lost sales
  • Engage in customer retention activities, including repeat order follow-ups and relationship building.
  • Conduct post-delivery review and feedback calls, encouraging genuine reviews on approved platforms. 
  • Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future
  •  Deliver clear, professional email responses for inquiries, issues, and consultation
  •  Manage international customer queries via social media, email, WhatsApp, and video calls or any other mode
  •  Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection
  • Book and manage appointments and trial bookings (virtual & in-person) 
  • Handle returns and exchanges, ensuring a smooth, empathetic process aligned with company policy 
  • Use the Ticket ID system to log, track, and resolve customer queries effectively
  • Perform timely follow-ups for unresolved issues and ongoing cases 
  • Maintain a friendly, calm, and patient tone, even with high-touch or concerned customers
  • Ensure top-notch English communication written and spoken, suitable for global clientele
     
  • Multitask across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc.
  •  Provide personalized product consultations, helping customers find the right fit based on their needs
  •  Think proactively and solve problems independently where possible

Requirements:

  • 0-2 years of experience in CRM/BDE/Tellesales/Sales preferably with a luxury or D2C brand
  • Excellent command of spoken and written English
  • Must be comfortable speaking on camera for video consultations (India & international)
  •  Tech-savvy with experience using customer service tools, Shopify, and CRM platforms 
  • Strong empathy, patience, and communication skills
  • Ability to multitask and manage pressure during high-volume periods
  • Familiarity with global customers expectations and time zones is a plus 

Why Join Us? 

  • Join a premium, fast-growing D2C brand with a loyal global customer base
  • Be part of a collaborative and high-performance support team
  • Gain exposure in international customer support and consultation
  • Work in a modern and supportive office environment at our Greater Noida headquarters
  •  Training and development opportunities in luxury customer service