- All prices on the website exclude shipping fees.
- All Prices on the website are inclusive of 18% GST.
- Shipping is free on/above Rs. 599
- Your Gemeria Hair gets shipped out from our manufacturing unit under our Parent company Tyagi Exports in Greater Noida, Uttar Pradesh India.
- All hair is carefully manufactured and inspected by hand then shampooed and conditioned before leaving our factory.
- We ship Monday through Saturday, excluding Indian holidays.
- If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. So, it is suggested that thoroughly verify all the details before checkout!
For your convenience, it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information, we receive from our shipping partner.
Kindly do not held us accountable for the delayed delivery that is caused by the shipping company, we ship all orders within the mentioned time frame from our end.
FAILED DELIVERIES / REFUSED SHIPMENTS / WRONG ADDRESS
- Incomplete or incorrect address information is the major cause of failed deliveries. Check the address information on your order. Make sure you have included all the information (address, apt#, flat no, etc.) needed to deliver your package
- If a shipment is returned to us due to a wrong address like an address, not locatable or customer unavailability, you will be responsible for additional shipping charges, i.e. 200 INR.
- If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed and received your item(s). If you still cannot locate it, please contact us immediately. We will contact the delivery partner right away to start an investigation.
- Gemeria Hair will not resend or refund(store credit) a shipment that shows DELIVERED on tracking.
- If a shipment is returned back to us due to reasons like customer unavailable, incomplete/wrong address, address/landmark not locatable, the amount will get refunded after deducting Rs. 200.
ORDER PROCESSING & COD
- Order processing for hair extensions and the half head wigs is 1-3 weeks, hair toppers processing is 2-4 weeks or more, please keep that in mind while placing the orders.
- Your order will get shipped by Delhivery/DTDTC,/BlueDart/Smartr/Ekart and you will receive tracking information on your email/whatsapp whenever it is shipped & delivery generally takes 2 – 6 days
- COD (Cash On Delivery) orders will be shipped after only fulfilling the prepaid orders
- COD orders are extra chargeable according to the invoice value, please check the COD amount on the check-out page
- COD orders above Rs. 5000 are required to pay some token amount of Rs. 500 or more, depending on the order value
- A call will be placed or an email will be sent out, if we receive no response, or you refuse to pay the amount then the order will get canceled
- In case the order is returned due to the buyer's mistake then the advance token amount will be refunded after deducting Rs. 200